Issued by: Speediance

Service Provider: Tivis s.r.o. – hereinafter referred to as Speediance CZ

Provided products: Speediance 3-year care, Speediance 4-year care

Speediance care applies to Speediance Gym Monster 2 and Speediance Gym Monster 2S machines purchased through the official Speediance.cz website or through authorized dealer networks (including officially certified refurbished devices).

Terms of Speediance care: Speediance 3-year care and Speediance 4-year care represent a supplementary agreement by Speediance CZ to the statutory 24-month quality warranty. The provisions in these terms regarding the exclusive value-added services of Speediance care take precedence. Customer service and repair standards applicable during the extended Speediance care correspond to the standards of the original two-year statutory warranty.

These terms constitute a legally binding agreement between Speediance CZ and the user. By purchasing, activating, or using any service associated with the Speediance care product, you are deemed to have fully read, understood, and unconditionally accepted all provisions, terms, and limitations contained herein.

I. Definitions of key terms

The definitions of all terms used in these terms relate to the applicable standards for extended warranty services within the EU and are hereby specified in conjunction with the business rules of Speediance care as follows:

1. Care Service / this plan / these terms refers to the specific extended legal warranty plan you have purchased (either Speediance 3-year care or Speediance 4-year care), subject to the provisions detailed herein.
2. Statutory manufacturer's warranty period refers to the original two-year limited hardware warranty from the manufacturer, which begins at 00:00 local time on the documented delivery date of the device. Specific terms are governed by Speediance's limited manufacturer warranty policy.
3. Extended warranty period refers to the specified period immediately following the expiration of the statutory manufacturer's warranty period, during which Speediance CZ provides extended coverage for key components. The extended warranty period is twelve (12) months for Speediance 3-year care and twenty-four (24) months for Speediance 4-year care.
4. Coverage period refers to the total combined duration of the statutory manufacturer's warranty period and the extended warranty period.

• Speediance 3-year care: Duration: 36 months; effective date: device receipt date; expiration date: end of the 36th month from the device receipt date.

• Speediance 4-year care: Duration: 48 months; effective date: device receipt date; expiration date: end of the 48th month from the device receipt date.

1. Device serial number (SN) refers to the unique product identifier located on the device, which serves as primary proof for plan activation, identity verification, and claim processing.
2. Original purchaser / you / user refers to any consumer residing in the Czech Republic and Slovakia who completed the first purchase of the device through official Speediance CZ sales channels or authorized dealers for non-commercial use. This person is the sole authorized recipient of services under these terms; these terms do not apply to purchasers who acquire devices for commercial, professional, or resale purposes.
3. Order confirmation refers to the official invoice, receipt, or confirmation email issued by Speediance after plan purchase, detailing the coverage period, plan level, and purchase price.
4. Pre-existing conditions refers to all malfunctions, damages, or hidden defects that existed on the device before the purchase of this plan, including unresolved issues reported during the statutory manufacturer's warranty period.

II. Service versions and coverage period

2.1 Product rights and specifications

Speediance care offers two official service versions available to users within the EU direct sales regions. Customer service and repair standards applicable during the extended warranty period remain consistent with the two-year statutory manufacturer's warranty for all versions. In addition to extending the warranty for key components, this plan includes a range of exclusive value-added benefits. Uniform retail prices including tax, coverage periods, and a comprehensive breakdown of all benefits for both versions are listed below:

2.3 Special Instructions for Officially Certified Refurbished Devices

Officially certified refurbished devices (hereinafter "refurbished devices") are only eligible to purchase Speediance Care services during the manufacturer's warranty period (starting at 00:00 on the day of refurbishment completion and delivery to the user). The scope of coverage, service standards, and value-added benefits applicable to refurbished devices under Speediance Care services are identical to those for new devices. However, any cosmetic defects (such as light scratches, peeling paint, or wear and tear) on refurbished devices that do not affect the functional use of the device are excluded from Speediance Care service coverage.

The certified refurbished units described here meet the requirements of the EU Directive on the Sale of Goods in relation to used products. All refurbishment processes are officially certified, ensuring that the performance of refurbished devices corresponds to that of brand-new units and that all warranty claims meet EU legal requirements.

III. Eligibility and Effectiveness

1. Basic eligibility for purchase: The purchase of Speediance Care services is strictly limited to the original buyer during the original two-year statutory manufacturer's warranty period. Once the statutory warranty expires, eligibility to purchase Speediance Care services permanently ceases.
2. Device condition requirement: At the time of purchasing Speediance Care services, the device must be in good and normal working condition.
3. Assignment rules: Each device serial number (SN) can only be associated with one (1) Speediance Care plan during its lifetime. Multiple purchases or combining benefits are not permitted. A Speediance 3-year Care plan cannot be upgraded to a Speediance 4-year Care plan.
4. Non-transferability rules: These Speediance Care services are doubly linked to the device's SN and the original buyer's user ID. The benefits stated here are therefore strictly non-transferable in the event of commercial resale or secondary market transactions. If the device is transferred non-commercially (e.g., as a gift or inheritance), the recipient may still be entitled to the remaining service benefits, provided that proof of ownership transfer is submitted to Speediance Czech Republic and the user ID is duly updated. If formal record of the change is not completed, the recipient's right to use the services expires. Any commercial change of ownership automatically results in the legal termination of Speediance Care entitlements. Speediance Czech Republic bears no service obligation or liability to subsequent commercial holders of the device.
5. Purchase channels: These services can only be purchased through the official Speediance Czech Republic website or officially authorized sales channels. For Speediance Care services purchased through unofficial or unauthorized channels, Speediance Czech Republic reserves the right to refuse service and is not responsible for refunds or compensation.

IV. Main Service Features

All services under this service are included in the plan price. Services within the scope of coverage are provided without hidden co-payments or basic fees. Repair standards fully comply with the manufacturer's statutory warranty standards.

4.1 Extended warranty for key components (Same standards as the manufacturer's statutory warranty)

The warranty extension is activated once by linking the order number. The order number will be sent to your registered email address after purchase. After purchase, we provide repair services throughout the coverage period that meet the manufacturer's statutory warranty standards and cover the following situations:

1. Functional failures of key device components (including, but not limited to, motors, control boards, screens, motherboards, power supplies, pulleys, wheels, pedals, and frames) caused by material or workmanship quality defects.
2. The following accessories are considered consumables and are not covered by the Speediance Care extended warranty. They are only eligible for a one-year (1) statutory manufacturer's warranty. After the statutory warranty period expires, free repair services will no longer be provided: rowing machine, flat bench, adjustable bench, Bluetooth ring, barbell hooks, barbell shoulder pad, adjustable barbell, rowing handle, ankle straps, triceps rope, regular handles, ski handles, smart handles, yoga mat, weightlifting belt, extension straps, accessory rack, ball joints, resistance rope set.
3. Activation method: The service is activated after linking the order number:

• (1) Log in to your Speediance device account;

• (2) Go to: Home page → Profile → System Settings → My
device → Speediance Care Service;

• (3) Enter the Care order number provided in the email;

• (4) Click to confirm activation. If the page displays "Extended
warranty activated", the activation process is complete and the coverage period and
benefit status can be viewed.

4.2 Free authorized on-site repair service

During the extended warranty period (25–36 months), Speediance 3-year Care entitles the user to a total of one (1) free authorized on-site repair service; during the extended warranty period (25–48 months),
Speediance 4-year Care entitles the user to a total of two (2) such services.

This benefit applies only to device malfunctions within the coverage scope of this service, specifically functional failures of key components (including, but not limited to, motors, control boards, screens, motherboards, power supplies, pulleys, wheels, pedals, and frames) caused by material or workmanship defects.

1. Standard coverage of these free entitlements is limited to the Speediance Czech Republic service area.
2. After exhausting the free on-site service entitlement, the user may request paid on-site repair services in accordance with the manufacturer's statutory warranty period. All on-site repair services must be pre-authorized by us. Speediance bears no costs or liability for unauthorized on-site repair services.

4.3 Free replacement of original resistance ropes

Throughout the entire coverage period, you have the right to request one (1) free pair of original Speediance resistance ropes. We cover all standard shipping costs within the Czech Republic and Slovakia.

4.4 Wellness+ Membership Benefit

Upon purchase, you will receive a free one-month (1) full-featured
Wellness+ membership, including all member functions such as tailored fitness courses, personalized training plans, and exclusive training communities. A redemption code will be sent to your registered email address after purchase and remains valid for twelve (12) months from the issue date (calculated from the Speediance Care purchase date).

Activation method:

1. Upon successful purchase, a Wellness+ code labeled "Wellness+ Redeem Code" will be sent. Please keep it safe;
2. Activation path: Open the Speediance device or mobile app → My Profile → Redeem Membership → Enter the redemption code;
3. Click to confirm activation. Once the page displays the membership validity period and benefit details, all member functions will be unlocked.

Note: If you have already purchased a Wellness+ membership before purchasing Speediance Care, the system will display "you are already a member and
the code cannot be redeemed". It is recommended to redeem the code after your existing Wellness+ membership expires.

4.5 VIP Priority Support

Throughout the entire coverage period, you are entitled to exclusive priority customer service within the Czech Republic and Slovakia, including:

• priority processing of all consultation and service requests;

• response within twelve (12) hours during Speediance Czech Republic's standard working hours;

• damage assessment and professional solutions will be completed and issued within forty-eight (48) hours after submitting the repair request;

• within standard service areas, dispatch of an authorized technician within forty-eight (48) hours after providing a solution

V. Service Request and Execution Procedure

1. Official application methods: You can submit service requests, benefit claims, or consultation requests at any time through the following official Speediance Czech Republic channels:

• Email: obchod@speediance.cz (available 24/7)

• Phone +420 602 433 182 (Mon–Fri: 8:00-12:00 13:00–17:00 CET)

• Online chat on the official Speediance.cz website: (Mon–Fri: 8:00-12:00 13:00–17:00 CET)

Application documentation requirements: When submitting an application, you must provide your Speediance Care order number, registered user ID, and device serial number (SN) for eligibility verification. In accordance with the EU Consumer Rights Directive regarding statutory limitation periods, you must submit a claim within two (2) months of discovering a device defect. All service requests must be submitted throughout the entire coverage period of this plan; we reserve the right to refuse delayed applications. To the extent permitted by law, additional damages resulting from a significant delay in submitting an application are excluded from coverage.

1. Initial troubleshooting: Upon receiving an application, we will first attempt to identify and resolve the issue via phone, email, online chat, or remote support, including providing instructions for software updates if necessary. If the above measures do not resolve the issue, a subsequent repair solution will be issued in accordance with the terms of the manufacturer's warranty service.
2. Prior authorization requirement: All repair services require our prior written approval. Without such approval, you must not return the device or commission a third party to repair it; otherwise, we reserve the right to refuse reimbursement of related repair costs and fulfillment of corresponding claims.
3. Damage assessment and execution:

• For all repair requests, damage assessment must be completed within forty-eight (48) hours, followed by the issuance of a specific repair solution or delivery of spare parts.

• Within the standard service area, dispatch of a certified technician or scheduling of a visit must be completed within forty-eight
(48) hours. For remote areas, coordination of service providers and scheduling of a visit must be completed within fourteen (14) business days.

• Claims for spare parts/resistance ropes: Upon successful verification of the claim, shipments will be dispatched within forty-eight (48) hours. Speediance
is not responsible for delivery losses caused by incorrect or incomplete shipping addresses provided by the user.

1. Warranty commitment for repaired and replaced parts: Depending on the specific damage, we may provide repair services, including repairing defective parts or replacing them with officially certified refurbished parts of the same type. For the remaining coverage period, a replaced product or part has the same scope of coverage as the original product.
2. Fulfillment and verification of service requests: Upon completion of the relevant service and its acceptance by the user, we will synchronize the fulfillment of the corresponding frequency of your entitlements and update the regional service log. All service logs can be requested through official channels.

5.1 Service rules for remote areas

1. Upon receipt of a request, we will first provide comprehensive remote technical support to diagnose the device malfunction and determine if the problem can be resolved through remote guidance or by sending replacement parts.
2. If it is confirmed that the malfunction requires on-site repair, we will send a technician to perform the repair within a reasonable timeframe.
3. In the event that on-site repair service cannot be coordinated despite reasonable efforts, we will offer expedited shipment of original manufacturer replacement parts combined with official maintenance videos (includes instructional videos only and does not include real-time remote guidance).
4. Claim deduction rules: For the alternative solution described above (replacement parts + instructional videos), it does not lead to a deduction from your total number of free on-site repair entitlements.
   
   

VI. Scope of Coverage and Exclusions

6.1 Covered Services

These Care Services exclusively cover the device malfunctions and services specified below. Any requests exceeding this scope do not fall
within our obligation to provide performance:

1. Free repairs and replacement of original manufacturer spare parts for unintentional functional failures of key device components caused by material or workmanship defects, mechanical wear and tear during normal use, or electrical aging during the coverage period;
2. Free on-site repair services within the agreed timeframe and service limits for covered malfunctions;
3. Free replacement of original resistance ropes within the agreed timeframe and usage limits;
4. Wellness+ membership benefits and VIP priority service within the agreed period.

6.2 Exclusions

In the event of any of the following circumstances, Speediance Czech Republic reserves the right to refuse service or claim fulfillment
and is not responsible for refunds or compensation.

6.21 Improper use or operation (damages/losses caused by subjective user error)

1. Damage not caused by manufacturing defects, including incorrect installation, handling, or use of the device contrary to the instructions.
2. Use after the failure of any components, which caused further damage, including secondary or consequential damages (not covered);
3. Unauthorized modification of electrical circuits, use of unsuitable chargers or power supplies, or operation with a weak/defective battery;
4. Indirect damage caused by improper handling, installation, or disassembly, including damage to personal property, walls, or floors.

6.22 Unauthorized modifications and third-party interventions (damage caused by private modifications or third-party accessories)

1. Unauthorized modification, disassembly, or repair, or use of unofficial technical support leading to damage;
2. Intentional damage or unauthorized alteration (including manipulation of operating data);
3. Use of unauthorized third-party components that cause damage due to compatibility or reliability issues;
4. Failure or damage to third-party products, including those integrated into Speediance products at your request.

6.23 Environmental factors and force majeure (damage caused by external environmental conditions, sudden environmental changes, or force majeure events)

1. Exposure to extreme environmental conditions, such as high temperatures, dust, or corrosive conditions;
2. Operation in environments with electromagnetic interference or interference from other wireless devices;
3. Damage caused by force majeure events, such as fire, flood, earthquake, or power outages;
4. Improper storage, transport, or handling, including fire, water damage, or lightning strike.

6.24 Normal wear and tear and other conditions (exclusion of damage caused by natural wear and tear, inappropriate usage scenarios, and non-hardware related issues)

1. Normal wear and tear or cosmetic damage that does not affect functionality, including scratches, dents, rust, discoloration, or performance degradation not
   caused by manufacturing defects;
2. Use of non-commercial products in a commercial setting (e.g., fitness centers, hotels, or private training studios);
3. Products or components where identification
   labels have been altered or removed are not eligible for warranty service;
4. Any pre-installed or additionally installed software is not covered by this warranty.

VII. Cancellation and Refund Policy

7.1 Assessment of Bundled Product Components

Speediance Care is a bundled product comprising multiple benefits. For the purpose of refund calculation, the Manufacturer's Suggested Retail Price (MSRP) of each component is determined as follows (unless otherwise stipulated by Member State law, such law shall prevail):

• Original resistance ropes (physical product): €59.99

• Wellness+ membership (digital benefit): €29.99

• VIP Priority Support (service benefit): valued at €50 per year

• Official on-site repair service (service benefit): market value €350 per service

7.2 Full Refund during the 14-day Withdrawal Period

Within fourteen (14) days from the date of purchase, provided that no Care Service benefits have been activated or utilized (including, but not limited to: no redemption of resistance ropes, no activation of Wellness+ membership, and no requests
for repairs or VIP consultations), you may request a 100% refund without any deductions.

7.3 Pro-rata Refund after Benefit Activation or after 14 Days

If benefits have been activated or utilized, or if the
refund is requested after fourteen (14) days from purchase, the refund amount will be calculated as follows:

• Refund formula:

Refund Amount = [(Original Care Purchase Price – Value of Utilized Benefits) ×
(remaining days of coverage ÷ total days of coverage)] − administrative fee (€25)

• Explanation of utilized benefits:

• Physical goods: Once the original resistance ropes are shipped, a deduction of €59.99 applies. For hygiene and safety reasons, resistance ropes cannot be returned to offset this deduction.

• Digital services: Once the Wellness+ membership code is
redeemed or activated, a deduction of €29.99 applies.

• Costs of fulfilled services: Include completed on-site repair services (€350 per visit) and related spare parts costs.

• Statutory exceptions for Member States: In EU Member States where deduction of performance costs is legally prohibited, the aforementioned repair fee of €350 per case will not be deducted in the refund calculation. However, the value of all delivered physical or digital products and related administrative fees will continue to be deducted in accordance with applicable laws.

7.4 Administrative Fee

Except for full refunds, all refund requests are subject to a processing administrative fee of €25 (or 10% of the
refund amount, whichever is lower). If the applicable EU Member State law stipulates a lower limit, such law shall prevail.

7.5 Coordinated Refunds upon Hardware Return

1. If you return the device within the manufacturer's withdrawal period for a full refund, the Care Service may also be fully refunded without deductions.
2. If the device is returned due to quality issues, the Care Service refund will be calculated proportionally according to the remaining coverage period.
3. Upon completion of the device return, all associated Care Service benefits will be immediately and permanently terminated.

7.6 Maximum Loss Limit

If the calculated refund amount is negative (i.e., the value of utilized benefits exceeds the purchase price), the refund amount is considered €0. You will not be required to make any additional payment beyond the amount originally paid.

7.7 Termination by the Company

1. We may terminate this plan with thirty (30) days' prior written notice sent to your registered email address under the following circumstances:

• Regulatory body request: the relevant regulatory body requests the termination of the program.

• Compliance changes: A change in the program operator's compliance status renders the existing contract unenforceable.

• Refund processing: In such cases, refunds will be calculated proportionally based on the remaining coverage period, and the value of delivered physical or digital benefits (€59.99 resistance band; €29.99 membership) and incurred fulfillment costs will be deducted, except in jurisdictions where deduction of fulfillment costs is prohibited by law.

1. We reserve the right to terminate this plan immediately and without refund, and to require you to pay the full cost for all services already rendered, if any of the following circumstances occur:

• Non-payment of fees due in connection with this plan, if such payment remains unpaid for more than fifteen (15) days after our written notice of such default;

• Any material breach of the obligations set forth in these terms, or any act – including but not limited to intentional damage or unauthorized modification of the equipment – that materially increases the risk of providing these extended warranty services.

• Notwithstanding any breach of contract, we will deduct, in accordance with the formula set forth in Article 7.2, the value of all delivered assets (including tow ropes and memberships) and return the remaining pro-rata balance (if any);

• In these circumstances, a mandatory administrative fee of €25 will be deducted to compensate for the additional review and cancellation costs incurred due to the breach of contract.

7.8 Termination of benefits after refund

Upon completion of a refund, all Care Service benefits associated with the device will be immediately and permanently terminated. You will no longer be entitled to utilize unused benefits or submit repair requests under this plan. If the device is still within the original manufacturer's warranty period, you may continue to access service through the manufacturer's warranty channels. Care benefits are non-transferable, non-exchangeable for cash, and non-renewable.

VIII. User Responsibilities and Obligations

This section fully aligns with Speediance's manufacturer's limited warranty policy:

1. Obligation to Read Terms: You must carefully read the entirety of these terms and conditions to fully understand the scope of coverage, limitations, exclusions, and your obligations. Matters not covered herein are subject to applicable European Union laws and regulations.
2. Maintenance Obligation: You must operate, maintain, and care for the equipment in strict accordance with the original user manual to ensure it remains in normal operating condition. Equipment usage must conform to relevant EU product safety standards.
3. Document Retention: You must properly retain the order confirmation, the original purchase invoice issued within the EU, and repair service records. These documents must be presented upon request when requesting services; we reserve the right to refuse requests if these documents are lost or unavailable.
4. Data Backup Responsibility: Before submitting the device for repair, you must back up all personal data stored on the device. We are not responsible for data loss or leakage occurring during the repair process. We treat personal data accessed during repairs with strict confidentiality in accordance with GDPR requirements.
5. Packaging Responsibility: If the device needs to be shipped back to an EU service center, it must be packaged in accordance with official EU packaging guidelines. You are solely responsible for transit damage caused by improper packaging.
6. Inspection Upon Receipt: Upon receiving repaired or replaced devices, you must inspect their condition within seventy-two (72) hours. If no feedback is provided within this timeframe, the device is deemed to have been received in perfect condition. Claims regarding internal or hidden defects can still be made within statutory limitation periods.
7. Storage Rules: If delivery fails due to an incorrect address or recipient absence, we provide free storage within the EU for thirty (30) days. Thereafter, a storage fee of €30 per day will be charged. If the device remains unclaimed after ninety (90) days, we reserve the right to dispose of the product in accordance with applicable EU laws; proceeds will first offset storage and unpaid service fees, with any remaining balance returned according to legal provisions.
8. Usage in Accordance with Rules: We reserve the right to terminate Care Services and the original warranty if the product is used contrary to official EU guidelines/manuals or for illegal purposes.
9. Data Protection: Speediance CZ will collect, use, and store
   your personal data (including order information, SN, and contact details) in strict compliance with the General Data Protection Regulation (GDPR). You have the right to access, rectify, erase, and data portability, which can be exercised via obchod@speediance.cz. We will respond within the timeframe specified by GDPR.

IX. Limitation of Liability

Speediance CZ makes no warranties of any kind beyond those expressly stated in these terms and the original limited warranty, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement, nor any warranties arising from course of dealing or usage of trade.

1. To the extent not prohibited by mandatory EU law (e.g., personal injury or death caused by intent or gross negligence, or losses caused by fraud), our total cumulative liability under these Care Services shall not exceed the price actually paid for the purchase of
   the said Care Services. For mandatory compensation required by EU law, the legislation of the Member State in which the device was purchased shall take precedence. Oral promises or marketing materials exceeding these terms have no legal effect unless confirmed in writing and sealed by Speediance CZ.
2. We are responsible for personal injury or property damage directly caused by our willful misconduct or gross negligence in accordance with Czech law. We are not responsible for losses caused by user fault, breach of these terms, or third-party fault.
3. We are not responsible for indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, interruption of fitness plans, loss of wages, or loss of anticipated profit. This limitation does not apply to types of damages that cannot be limited under Czech law (e.g., damages caused by product defects or intentional concealment of defects).
4. Subrogation of claims against third parties: If damage to the device is caused by a third party and we have provided free repairs or replacement parts, you agree to cooperate in assigning the right to recover repair costs to Speediance so that we can claim compensation from the responsible party.

X. Statement of EU Member State Compliance

These terms are governed by the laws of the European Union and the national laws of the Czech Republic. In the event of a conflict between these terms and mandatory consumer protection provisions or extended warranty laws of the Member State of purchase, these mandatory local provisions shall take precedence, while other provisions remain in full force and effect. Some Member States do not allow limitations on implied warranties or consequential damages; therefore, the above limitations may not apply to users in those specific jurisdictions.

XI. Dispute Resolution

The dispute resolution procedures outlined herein fully comply with Speediance's distribution and original warranty policies and strictly adhere to the EU Directive on alternative consumer dispute resolution:

1. Any disputes or claims arising from these Care Services must first be resolved through amicable negotiation. If a resolution cannot be reached, you may submit a claim through the European Online Dispute Resolution (ODR) platform operated by the European Commission. We will actively cooperate in the ODR platform's mediation procedures.
2. If negotiation or ODR mediation fails, the dispute must be submitted to the competent courts of the EU Member State where the device was originally purchased. The substantive laws of that Member State shall apply (excluding conflict of law provisions).
3. For disputes where the value of the dispute is ≤ €6,000, you may choose to file a claim in the small claims court in your jurisdiction without prior negotiation or legal representation. We will fully comply with the procedural requirements of such small claims courts. The specific financial limit for small claims is subject to the laws of the Member State of purchase.

XII. General Legal Provisions

1. Entire Agreement: These terms, Speediance's manufacturer's limited warranty policy, and your order confirmation constitute the entire agreement between you and Speediance CZ regarding these Care Services and supersede all prior oral or written assurances. No representative is authorized to modify these terms or waive any provisions contained herein; any additional assurances are legally null and void unless confirmed in writing and sealed by Speediance CZ.
2. Severability: If any provision of these terms is found by an EU or Member State judicial authority to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permitted by law, and the validity and enforceability of the remaining provisions shall not be affected.
3. Data Protection: We strictly adhere to GDPR and local data protection laws. We only collect and use personal data necessary for the provision of Care Services. Any processing is legally authorized and protected by security measures required by GDPR. You can exercise your rights to access, rectify, or erase data via obchod@speediance.cz; we will respond within statutory deadlines.
4. Amendment of Terms: We reserve the right to amend these terms due to changes in Czech regulations or service resources. Changes apply only to Care Services purchased after the effective date of the revision and do not retroactively reduce the claims of existing active plans. Revised terms will be published on Speediance's official EU website and will take effect thirty (30) days after publication.
5. Assignment of Contract: We may assign our rights and obligations under this plan, provided that we give thirty (30) days' prior written notice to your registered email address and ensure that the assignee is qualified to perform all obligations. You may terminate the plan within fifteen (15) days of receiving such notice for legitimate reasons (e.g., concerns about the assignee's ability to perform). In case of termination, a pro-rata refund will be provided according to Article 7.2. You may not assign any rights or obligations under this plan to third parties.
6. Force Majeure: We are not responsible for non-performance or delay in performance caused by events beyond our reasonable control, including but not limited to earthquakes, fires, floods, war, or government prohibitions (force majeure). We will make economically reasonable efforts to inform you through official EU channels and resume services as soon as the force majeure event ends.